FAQ

Delivery and Shipping

  • Do you ship outside of Canada?

    We only accept orders from within Canada and will not ship outside of Canada. All prices are in Canadian dollars

  • How is my order packaged and delivered?

    Canada Post is the trusted method of delivery for Health Canada regulations governing Canadian Medical Marijuana suppliers.

     

    Contents of an order are individually bagged, vacuum sealed and packaged together in a bubble-lined generic Xpresspost envelope for shipping. The actual contents of the package are not disclosed in any shipping documentation to ensure confidential, safe and discrete delivery.

     

    Phatnug always requires a signature for packages, so that we receive confirmation that your purchase has been delivered. Customers who want their shipments left at the door can request in the shipping notes “no signature required”, but it will void replacement guarantees since there is no way for us to know whether or not the package was delivered.

     

    Deliveries are guaranteed except for residents of Nunavut and Northern Quebec, or in the case that an inaccurate/incomplete address is provided.

Ordering

  • Why do I have to verify my age?

    The verification software set up on our site is to ensure that we are not selling any products to minors. It is a one time verification that does not get stored on our system, and your order cannot be processed without completing it. If the in-site software does not recognise your ID, please email a picture of it and a picture of yourself to contact@phatnug.com.

  • Is it safe ordering from Phatnug?

    We are 1 of over 100 dispensaries in Vancouver (over 200 in Canada) that are NOT operating under the new federally approved medical marijuana system. To qualify under that system, you will need to acquire doctor’s approval and permission from Health Canada to purchase directly from a federally approved licensed producer.

     

    City Hall and the VPD have allowed dispensaries to operate so people can safely access the medicine they need. There have been dozens of mail-order marijuana sites operating out of Vancouver over the past 2 decades, and we have yet to hear of any single person who has been charged for receiving their medicine in the mail within Canada.

  • How do I place an order?

    1. Click on the thumbnail of any product found on our website

     

    2. Select the desired product weight and quantity.

     

    3. Click “Add to Cart” tab.

     

    4. To checkout, click on the “View Cart” tab at the top of the page or on the cart icon in the menu bar to review your order.

     

    5. Click “Proceed to Checkout” tab and fill out the required information. Please note, you will be required to create an account and verify your age if you have not already.

     

    6. Acknowledge that you have read and accept the terms & conditions, then click the “Place Order” tab at the bottom of the page.

Payments and Fees

  • Whats the minimum amount I can order?

    The minimum purchase amount to complete an order is $50.

  • What happens to my order if I don’t submit a payment?

    Once you have placed your order, you will need to complete an Interac e-transfer as per the instructions on the order confirmation page, and the “Order Receipt” you will receive via email. Your order will be kept on hold until this e-transfer has been received.

  • How do I send an interact E-transfer?

    If you regularly use online banking through your credit union or major bank, then you may already be familiar with the ease of sending an e-transfer. A link for an “Interac e-Transfer” can typically be found on the home page of your online banking under the category of “Transfers”.

     

    If you are having trouble finding it, a quick Google search of “your bank name” + Interac e-Transfer should direct you to instructions for where the link is located. If this does not work, please contact your banking institution directly or visit www.interac.ca/etransfer.

     

    Once you have found the link and initiated the payment transfer, please complete all information for the “Recipient” exactly as outlined in the “Order Receipt” you received at checkout and via email.

  • I’ve sent my E-transfer. How long will it take to get to me?

    All transactions completed before 9:00am PST are guaranteed to be shipped out that same day via Xpresspost. Your payment has to be received by 9:00am Tuesday If you want your order guaranteed to get to your door by Friday. Transactions can take up to 40 minutes to get through to us once it’s sent from your account.

     

    Once the package has been sent out for shipping, an email will be sent out with a tracking number. Packages will typically arrive within 1-3 days depending on the destination. Please, be advised that there can be up to a 24-hour delay for Canada Post to log the tracking number into their systems from the time a confirmation email from Phatnug was sent.

  • Is tax included in your price?

    Yes, 5% GST is included in product prices.

  • What are the shipping fees?

    Shipping fees are $15 for all orders between $50 and $199, and free for orders of $200 or more. All orders are shipped by Canada Post’s Xpresspost service. Once your order has been processed, you will receive a tracking number via email. Typically, you will receive your order within 1-3 business days unless you live in a remote area.

  • What methods of payment do you accept?

    Current, we can only accept payments in the form of an Interac e-Transfer. Please See “How do I send an Interac e-transfer” for directions or visit www.interac.ca/etransfer. Orders which are confirmed by 9:00am PST, will be shipped that same business day.